On the great customer service experience that is FedexKinkos

June 2nd, 2008

It’s so rare these days to use a business service and think “There’s not a single thing I’d change about that”. Today I had the delightful experience of using FedexKinkos to print out some A0 pages for a meeting I have Wednesday.
It started with their refreshing way of submitting your job – simply find the email address of the branch you’d like to use and mail them PDFs along with instructions. In my case the Chancery Lane branch is close but it turns out their large format printer was broken until Thursday – I found out when they called me about 10 minutes after I sent the email – this is a great way for a business to fail to deliver. I wasn’t put out since I could very easily then get hold of the guys in Mayfair and send my job over there. The mail got there about 1pm and I asked if I could collect the printouts at 4pm. No problem apparently.
At 4:30 or so I wandered into the Mayfair branch and there was my stuff – no account needed and no messing about with payment (granted it was only £21 but still).
Other businesses watch out – this was an exceptionally well executed transaction using all the Internet tools I have available to me on every computer I use. If you make it easy for me to give you money, I will.

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