Eurotunnel customer service rocks!

April 3rd, 2009

Sometimes you make a mistake and just dread picking up the phone to fix things. I just did that. I messed up (by one day) the date I meant to return from France by Eurotunnel.
Naturally I’d bought the cheapest possible ticket with “no changes or refunds” allowed. How did the friendly gentleman I spoke to deal with this?
He offered to change to the same time on the correct day but unfortunately, it was going to cost an additional £6 – not a fee – just how much I’d have paid if I got the booking right. 30 seconds of credit card details later and I’m all done – no hassle, no fuss, no issue.
Eurotunnel is one of those weird travel providers, like Easyjet, who secretly give you all kinds of extra stuff – if you turn up early at the Eurotunnel terminal, you can generally just catch an earlier train – miss yours and you’re mostly just allowed to drift on to the next one. It’s wonderful and exactly what you’d expect they’re able to do.
Similarly, easyjet let you catch an earlier return flight for free – if you’re flying to London you can even pick any flight going to any of the London airports.
Great service and I end up a happy customer.

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